If you can’t be on site to help friends and family with computer issues, this article has some good tools and tips on setting up remote support.
If you’re the person family and friends rely on for help with computers it’s a good idea to get remote support set up for the times you can’t be there in person.
Ed Bott has some terrific ideas and tips for setting up remote support along with some suggestions for useful services and programs. The article is worth a read with excellent suggestions if you provide (or will need to provide) remote support for anyone or want to know how it’s done for future reference – his tips and suggestions are excellent guidelines. His suggestions cover four areas:
• Install remote support tools
If you’ve ever tried to help someone and they don’t know how to explain what they see on the screen it’s best to have a system in place where you can see what is going on and make any needed changes or repairs. Along with other services in the article he recommends Team Viewer or AnyDesk. Both are free for personal use but do have a look at the other tools he mentions, one might work best for your situation.
• Install video chat software on desktop and mobile devices
Along with other familiar services Webex Meetings and Zoom are two free recommendations.
If you use Zoom, take advantage of these features to keep your space secure:
- Don't make your meeting link public
- Use a password
- Use the Waiting Room feature to control who comes and goes
- Allow only signed in users to join
- Lock the meeting
- Remove unwanted participants
- Disable video of unwanted participants
• Set up a shared folder in the cloud
Setting up a folder in the cloud is a great idea – store diagnostic programs, tools or utilities so both parties can access it at your preferred cloud storage service like Google Drive, OneDrive, iCloud, Dropbox, etc.
• Get updates and security software in order
While things are running right is the best time to check that remote support clients are updated, security software is working, and password managers are properly configured so family and friends can stay in touch and get remote assistance with computing issues. Setting up remote assistance in advance so it's running smoothly and friends and family are familiar with how it works is good preparation for any future disruptions where help will be needed.
You can find more Tech Treats here.
Please rate this article: